Dear Fatih Koleoglu, Wish you have a nice day and everything goes well. Thanks for your review regarding our Retractable Gate order and gave 4 star for my service as well as logistics, while I am very sorry that you gave me one start review for the product quality. Some times the returns might due to unsuitable installation or mis-leading use. In order to support you, would you please kindly share me more information about the returns, like how many returns happen, the relative pictures , customer feedback, and video of the returned products. Please kindly noted that our Prodigy is a responsible factory, we are keen to support to find our the actual issue of the returns and give you some idea. If the returns really cause by our quality issue, we will try best to improve the quality and apply our company of replacement for your next order shipments. Looking forward for your kind reply. Thank you BR Kennie